Ophthalmic Knives, Suture, and Solutions
Toll Free (US Only): 800.867.8081

Privacy, Terms and Conditions

Account Privacy

We keep your personal information private and secure. We know how many unsolicited emails and product offers you get. We get them too. When you make a purchase from our site, you provide your name, email address, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

We will NEVER sell, lend, or otherwise let anyone else have access to your account information. This includes your email and phone numbers.When we do call you or send you an email, its either to provide you with order status information or to send you information on something we think your surgeon would like.Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to Diamatrix.com. If you don’t want to receive these very limited communications (which may be awesome), please email us at cs@diamatrix.com so we can annotate your account.

Privacy and Links on Other Web Sites

Other sites accessible through Diamatrix.com have their own privacy policies and data collection practices. Please consult each site’s privacy policy. Diamatrix is not responsible for the actions of third parties. Additionally, we may have links that lead to other sites on the Internet that are out of our control. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Diamatrix reserves the right at any time after receipt of your order to accept, alter, or decline your order for any reason or to supply less than the quantity you ordered of any item if order quantities are significantly higher than historical norms or in times of short supply. Diamatrix will notify customers of any change to order quantity prior to shipment.

Terms
All invoiced orders are to be paid 30 days from the date of the invoice, or per agreed upon terms. A copy of your invoice will be included in your shipment unless: (1) Your billing and shipping address are different, (2) You have agreed for us to send your invoice via email or fax. All returned checks are subject to a $25 returned check fee.

Credit cards are accepted (AMEX, Mastercard and VISA). Remit payment to Diamatrix Ltd., 210 Nursery Rd., The Woodlands, TX 77380. A/R phone: 800.867.8681 (Ext 1005)

Taxes

Appropriate taxes will be added to your order upon invoicing

Claims
Report all discrepancies (shipping, shortages, overages, missing documents, damages, pricing, billing charge etc.) within fifteen (15) calendar days of physical delivery date via phone call, email, or fax. Failure to provide notification within fifteen (15) calendar days of the physical receipt will be grounds for denial of the claim.
When reporting claims please have available the following information:
                 a. Purchase information (Purchase Order and Invoice number)
                 b. Type of discrepancy
                 c. Product Information (Material Reference Number)
                 d. Quantity of Material
                 e. Contact Information (Contact Name, Telephone and Fax Number)
Returns
All returns must comply with Diamatrix Returned Goods Policy.

Shipping Time

Most orders received before 4:00PM CST will ship the same day, provided the product ordered is in stock. Most orders received after 4:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

Back-ordered Product

In the event that the product you ordered is not in stock, we will ship your product as it becomes available.  We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. We may chose to partially ship your order.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Diamatrix signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Diamatrix Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Diamatrix Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your account has been invoiced. If your account has already been invoiced and charged for the purchase when your order is canceled, Diamatrix Ltd shall immediately issue a credit to your  account in the amount of the incorrect price.


Legal Notice
Diamatrix Ltd maintains this Website for the purposes of information, education and communication. Nothing contained in this Website should be construed as a promotion or solicitation for any product or for the use of any product in a particular way which is not authorized by the laws and regulations of the country where the user is located.

Your access to and use of this Website is subject to the following:

(1) This Website is designed to provide general information about eye care and Diamatrix Ltd’s products. It is not intended to provide medical advice. Consumers and patients should always consult an eye care professional for advice on the treatment of a specific condition or for any other particular need.

(2) Diamatrix Ltd’s goal is to ensure that the information on this Website is accurate and up to date but makes no representations, warranties or assurances (express or implied) as to the accuracy, currency or completeness of such information. Diamatrix Ltd shall not be liable for any damage or injury which may arise from the use of or reliance upon any information provided in this Website or from your inability to access the Website. Diamatrix Ltd assumes no responsibility, and shall not be liable for any damage or injury to you, your computer or other personal property including but not limited to damages caused by viruses that infect your computer equipment or other property on account of your access to our Website or from your downloading of any materials, data, text, images, video or audio, or other items from the Website.

(3) Some links in this Website may lead to Websites which are not under the control of Diamatrix Ltd. When you visit any of those Websites you will leave the Diamatrix Ltd Website and Diamatrix Ltd will accept no responsibility or liability in respect of the material or any Website which is not under the control of Diamatrix Ltd. External sites are not endorsed by Diamatrix Ltd and Diamatrix Ltd makes no representation or warranty as to the content contained in any such external Website.

(4) These terms of use and your use of the Website shall be governed by and construed in accordance with the laws of the State of Texas. If any provision of these terms of use shall be deemed unlawful, void or for any reason unenforceable, that provision shall be deemed void but shall not affect the validity and enforceability of the remaining provisions.

(5) This Website is provided as a service to its visitors. Diamatrix Ltd reserves the right to delete, modify or supplement the content of this Website at any time for any reason without notification to anyone.

(6) INTELLECTUAL PROPERTY
All brand names, characters, slogans, logos, service marks, and trademarks whether or not appearing in italicized, bolded and/or in large print, with or without the trademark symbols, are owned by or licensed to Diamatrix Ltd and are protected from reproduction, imitation, dilution or confusing or misleading uses under national and international trademark and copyright laws. Any unauthorized use of the content or trademarks or any materials, may violate copyright, trademark, unfair competition, false advertising, privacy, and other U.S. and/or international laws, and may infringe upon the rights of Diamatrix Ltd. Such unauthorized use may result in your personal liability, including potential criminal liability. This includes the entire content of the Website, copyrighted and protected as a collective work.

(6.1) Reproduction of Images and Other Copyrighted Material. As with any image, possession of a copy of a digitized image does not give unrestricted rights to use it. The copyright of an image is generally owned by the photographer and only the copyright owner, or the owner’s legal representative, can grant permission to copy, distribute, or publicly display the image.

(6.2) It is illegal to reproduce photographs taken by a professional photographer or other copyrighted material without the permission of the copyright owner.

(6.3) Use of Information on this Website. The copyrights of the images and other material on this Website are owned by Diamatrix Ltd or the individual photographers who have authorized their use on this Website.

(6.4) Use of Other Images and Information. Other images and information may be downloaded, reprinted and reproduced for non-commercial, private purposes. Other images and information may not be manipulated or altered without the express permission of Diamatrix Ltd or the photographer.

This Website may contain Intellectual Property owned by third parties, including but not limited to promotional and business partners, licensors, licensees, sponsors and advertisers. The third party product names/brand names are trademarks of their respective owners.

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Diamatrix, Ltd.

Diamatrix Ltd
210 Nursery Road
The Woodlands, TX 77380 USA

Tel: 281.367.8081
U.S. Toll Free: 800.867.8081
Fax: 281.292.5481

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