Service request & repair

Diamond knife care program

Your complimentary annual inspection

As part of our continued commitment to you, your free annual inspection includes imaging of your diamond blade, analysis of the blade to handle and handle condition.

We understand that your diamond knife is a critical component of restoring a patient’s sight. As the diamond blade experts, we make sure your knife is in optimal condition.

Diamond blade rehoning

It's all about the edge

While diamonds are nature’s hardest material, they are vulnerable to breakage when impacted by another object. In most cases, minor damage can be repaired.

Diamatrix can rehone (or sharpen) your diamond knives, saving your facility from replacing the entire blade.

Diamond blade replacements

Accidents happen

Surgeons and nurses are trained to respond to the unexpected. When your diamond knife unexpectedly breaks, Diamatrix is ready to help.

With turn-around times averaging less than a week, we can return your diamond knife to a like-it-never-even-happened condition.

Diamond reconfiguration

No shrink-ray required

Over the last 25 years, we’ve seen incision sizes shrink. While we don’t have a magic shrink-ray, we can reconfigure your diamond blades to create smaller incisions.

The process is similar to a rehone and is far less expensive than a new diamond knife.

Submit your service request

With proper care, our knives are built to last for years. Submit your request for your annual inspection or for a repair, and a Diamatrix team member will get back to you within 24 business hours.

Diamond knife warranty:​

We provide complimentary cleaning and inspection annually upon the one-year purchase anniversary.

 

Handle repair

  • Lifetime warranty for item numbers beginning with N
  • Two-year warranty for item numbers beginning with L
  • No warranty for other item numbers

 

Calibration

  • One year warranty

 

Epoxy

  • One year warranty

 

Blade

  • Defect-free at 300x upon delivery

 

All Diamatrix diamond knives are guaranteed against defects in materials and workmanship. Please inspect your products upon arrival and report any suspected damage to Diamatrix within 24 hours. Sterilization of product indicates acceptance.